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Seasonal Retail Team Lead - Tanger Outlet Mall $17.50/hour

Department: Retail
Location: Dallas/ Ft. Worth, TX

WE ARE

We are Black Rifle Coffee Company, a veteran-owned company serving premium coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

THE ROLE

Black Rifle Coffee Company is hosting a holiday pop-up store at the Tanger Outlet Mall located at 15853 N Fwy, Fort Worth, TX 76177. We are seeking seasonal Shift Leads to provide world-class service to our customers. 

Shift Leads assist the Store Manager in executing store operations during scheduled shifts. This person will delegate tasks to associates and help create and maintain a positive customer experience. 

At the end of the holiday pop up, there may be an opportunity to continue as a Black Rifle Coffee employee at one of the local Black Rifle Coffee stores.

YOUR TASK

  • Provides high level of customer service, trains staff to perform quality customer service
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
  • Provides clear, specific, timely and respectful coaching and feedback to associates on shift to ensure operational excellence
  • Engages with customers and shares the Black Rifle Coffee Company mission and history with them
  • Able to describe various coffee roasts to customers, coffee gear, apparel and other featured products
  • Anticipates customer and store needs and responds as needed
  • Productively communicates with the team and management, and contributes to a positive team environment and culture
  • Follows Black Rifle Coffee operational policies and procedures
  • Keeps an open line of communication to the Store Manager
  • Brings a customer-first attitude, celebrates team and individual achievements while reinforcing store morale and culture of Black Rifle Coffee
  • Follows health, safety and sanitation guidelines for all products

SUPERVISORY RESPONSIBILITY

  • Will supervise the Retail Associates
  • Responsible for scheduling and covering breaks and meals of floor staff

YOUR EXPERIENCE

  • 5+ years’ experience in customer service
  • 2+ years of retail supervisory experience preferred
  • Ability to work in a fast-paced environment and prioritize multiple requests and responsibilities
  • US Military Veteran a plus

 

BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.

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