Career Opportunities with Black Rifle Coffee Company

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NCR Back Office (NBO) Specialist-Remote

Department: Information Technology
Location:

WE ARE

We are Black Rifle Coffee Company, a veteran-owned company serving premium coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

THE ROLE

The NBO Specialist will be responsible for supporting the ongoing maintenance of NBO program to include maintenance of users, recipes, employees, master item creation, vendor creation, mapping to ALOHA sales items. Provide support to stores and corporate users on NBO issues.  The successful candidate will possess strong problem diagnosis and problem-solving skills and the ability to work effectively under pressure. Should also be enthusiastic, willing to learn, and contribute to the team.

YOUR TASK

  • Applications Administrator experience desired – Aloha, NBO
  • Familiarity with Cost of Goods reporting and trouble shooting
  • Guest service mentality that has a genuine drive to serve the customer. 
  • Strong verbal communication and listening skills.
  • Independent thinker and excellent problem solver. Able to acquire new skills and knowledge “on the fly” in order to resolve issues with new and unfamiliar systems, works independently with minimal supervision.
  • Help Desk ticketing system experience preferred
  • Manages multiple projects and timelines with a sense of urgency and follow through.
  • Well organized and detail oriented. 
  • Identifies additional tasks to be completed and willingly assists others.
  • Forms strong working relationships within teams.
  • Follows direction with focused attention.
  • Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement. 
  • Strong computer skills required.
  • Working knowledge of small network environments including TCP/IP, DNS, routers, switches, and Ethernet. 
  • Excellent general IT skills and knowledge.
  • Good people management skills and knowledge.
  • A passion for customer service.
  • Assists customer by answering NBO questions in a thorough and timely basis. 
  • Produces reports on as needed basis. 
  • Brings problems to the attention of the supervisor; is willing to ask for help. Identifies and introduces new ideas and solutions to create efficiency in the operation. 
  • Conducts special projects on as needed basis. 
  • Always represent the brand and department in a professional and polished manner. 
  • Energetic and flexible.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.

YOUR EXPERIENCE

  • College degree preferred.
  • 2 - 4 years’ NBO experience desired.

YOUR BENEFITS

Competitive Pay-
Comprehensive medical, dental & vision package
401k with company match
Company-paid life insurance + supplemental options
Short and Long-Term disability options/coverage
Extensive EAP program with legal coverage
Pro-deal discounts with corporate partners in outdoor equipment, clothing, etc.
American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served.


BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.

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